Acknowledgements


This list was created to recognize those Comcast employees, who promised good service, were not much help, misdirected us, cut us off, and generally frustrated us. There are two people on this list who really did help; however, I will let Comcast figure out who they are:


  • MR. Roberts
  • Terri
  • Kyle
  • Monica
  • Lionel
  • Michelle
  • Daniel
  • Shannon
  • Mariana
  • Lisa
  • Brandon
  • Cole
  • Jessica


In addition to the above list there we at least 6 additional Comcast Services Representatives, Managers, Pseudo Managers, Technicians, and Corporate Problem Trackers with whom we worked over the last four months. Finally, a special nod to those Managers who—if they really exist—were unavailable to take our calls.

The Future of This Site

Let's Hear from You


If I receive sufficient, positive, feedback from current, former, and future Comcast users I may add a new section to this site to cover and summarize those stories.

Customer Service Horror Stories

How This Site Came to Be

Promises Made; Promises Kept


Simply put, this website came about due to a promise I made to a Comcast Customer Service Representative Manager by the name of Monica. On my last call to Comcast on Saturday, January 25, 2014 I told her I expected a call back from Comcast Tier II support by 12:00 PM CT or I would build a website dedicated to my problems with Comcast; 12:00 PM CT came and went without a call from Comcast Tier II support. Well Monica, here is the website.


Note: Comcast Tier II support called in the evening and said our email was fixed. My wife tried to access her email and it was not working. The Comcast representative asked my wife to hold for a second—scary—and did something in their system then her email was accessible—it worked! Had my wife not answered the phone we would still be waiting to get our email working. Even though Tier II called, it was after 12:00 PM CT and, as I said, a promise is a promise. .